| What
it Can do For You | How
it Works | From
the Customer's Perspective Frequently Asked Questions Q. What if I am not satisfied with my Advantage Comfort Pricing system? A. Return all of the pricing manuals within 3 months, and we will gladly refund your full purchase price—no questions asked. If you aren’t completely satisfied, we will buy the entire system back from you.
Q. How can I order additional books? A. Simply contact us via email, phone, or mail and we can arrange additional orders for you.
Q. How should I determine my base rates and parts markup? A. We supply a work sheet to assist you in determining your base rates and parts markup that takes into account your direct costs, overhead, and profit margin. If you require additional assistance, we are always a phone call away and glad to help during normal business hours.
Q. How many different rates can I set up? A. As many or as few as you want. Advantage Comfort Pricing is designed with flexibility in mind. Of course we can make recommendations, but our system will meet any design need that you may have.
Q. I use an accounting program other than QuickBooks, will I still be able to use it with Advantage Comfort Pricing? A. If you accounting program supports importing data (most do) chances are we can import your list of tasks to it. Call us and let us know exactly what program you use and we will investigate it.
Q. What if I don’t currently offer service contracts? A. If you don’t currently offer service contracts but are interested in doing so, it is a good idea to start when you switch to flat rate. If you do not wish to offer service contracts, then of course Advantage Comfort Pricing will work just fine, but we highly recommend you consider them. Our friendly support staff can answer any questions you have regarding service contracts and how best to implement them.
Q. What if I don’t have a logo? A. If you don’t currently have a logo, we can print your company’s name and slogan at the top of each page. We also offer several graphical banner templates to choose from. Call for details.
Q. How should I send you my logo? A. You may send us your logo either electronically or on paper. The logo should not be taller than it is wide, as it will be used as a page banner. If you send us a paper copy of your logo, please make sure it is on clean white paper and that the logo is clear and sufficiently large. If you will be sending us an electronic version of your logo, we accept virtually any graphics file format. You may send the file in the mail along with your order, or you may email it to us.
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